02 Oct Inclusive Leadership in Corporate America
Craig Warren, CEO of Washburn Center for Children discusses inclusive leadership in corporate America, addressing structural bias, and fostering diversity and equity in the workplace. As the first BIPOC CEO in Washburn’s 140-year history, Warren shares insights on navigating leadership while fostering environments where all identities feel welcome and supported.
Key Concepts of Inclusive Leadership
Warren emphasizes that inclusive leadership involves understanding one’s own identity and values while respecting the diverse experiences of others. He explains that leaders must recognize differences within their teams and be intentional about addressing these to build an inclusive culture.
Leading Across Differences
Warren shares his experiences leading an organization predominantly composed of women and mental health professionals, even though he is neither. Some key points include:
- Self-awareness: Leaders must recognize how their personal identity influences their interactions.
- Intentional leadership: Leaders must acknowledge differences, such as gender and professional backgrounds, and adapt their approach to support their teams.
Addressing Structural and Individual Bias
Warren distinguishes between individual and structural bias, outlining how each can impact workplace dynamics.
- Individual Bias: Occurs between two people, such as discriminatory comments or behavior directed toward a colleague.
- Structural Bias: Embedded within systems or policies, leading to systemic exclusion or unequal outcomes.
Warren encourages leaders to reflect on what diversity, equity, and inclusion (DEI) mean for their teams and organizations to effectively combat bias.
How to Identify and Disrupt Systemic Bias
Warren highlights the importance of data in identifying systemic bias. Leaders should look at metrics such as:
- Promotion rates of different demographic groups
- Hiring and turnover data
- Representation of diverse identities in leadership roles
Discrepancies in these areas may indicate systemic bias, prompting leaders to examine and adjust policies.
Redefining Policies for Inclusivity
Creating inclusive policies involves understanding diverse employee needs and shifting away from rigid definitions. Warren gives the example of bereavement leave policies:
- Traditional policies offer time off for immediate family loss only.
- Inclusive policies could account for grief from the loss of close friends, pets, or non-traditional family members.
- Flexibility is also key—some cultural practices require funerals months later, and policies should reflect such needs.
Practicing the Platinum Rule
Warren suggests applying the Platinum Rule—“treat people the way they want to be treated”—to foster inclusion. Leaders must listen to employees to understand their needs and preferences rather than making assumptions based on personal experiences.
Becoming an Effective Ally or Advocate
To be an ally or advocate for marginalized colleagues, Warren advises:
- Do your own research: Understand the historical and organizational context behind the need for advocacy.
- Ask what is needed: Engage in open conversations to learn how best to support your colleagues.
- Listen and learn continuously: Approach advocacy with curiosity and humility, being open to feedback.
Inclusive Leadership 101
Warren emphasizes that inclusive leadership in corporate America is foundational to effective leadership. Leaders must continuously reflect on their identities, biases, and the impact of their decisions. Building inclusive workplaces requires vulnerability, intentional policy-making, and a commitment to equity.
This conversation with Craig Warren offers valuable insights for leaders looking to foster environments where every identity feels valued, helping organizations thrive through diversity and inclusion.
Related Resources
- The Power of Intentional Conversations: DEI Work in Corporate America with Shunda Robinson
- Courageous Conversation: Creating Stronger Workplace Cultures with Emily Koski
- Leaning into Fear or Discomfort: The Power of Having Tough Conversations in the Workplace with Gloria Cotton
About Craig Warren
Craig Warren is the CEO of Washburn Center for Children, Minnesota’s leading mental health organization, which provides transformative care for children and families across three clinics, more than 40 schools, and directly in homes and communities. Appointed CEO in 2022, Craig made history as the first BIPOC leader in the organization’s 140-year history.
With over 25 years of experience spanning the public, private, and nonprofit sectors, Craig is a social impact catalyst driven by a passion for creating equitable outcomes in education, income, employment, and health. His career includes key leadership roles at the Minnesota Children’s Museum, Greater Twin Cities United Way, Best Buy, Rockwell Automation, The Coca-Cola Company, Towers Perrin, and the United States Army.
Craig holds a master’s degree from the Harris School of Public Policy at the University of Chicago and a bachelor’s degree from Johns Hopkins University. He is also a qualified administrator of the Intercultural Development Inventory (IDI) and has been a dedicated mentor with Menttium since 2019.